Shipping Policy

Where we deliver

We will deliver to most addresses within Australia, but do not deliver to international locations. We require a street address for delivery.
Some remote locations cannot be serviced, however, The Gourmet Pantry carrier may be able to deliver to a local depot where you can collect your products.

The locations we can deliver to may change from time-to-time.
Please call our Customer Service Centre on (03) 5277 2775 to find out if we deliver to your location.

How and when we deliver

All deliveries are made 8.30 am to 5.00 pm Monday to Friday by The Gourmet Pantry chosen carrier.
For orders placed before 3.00 pm on a weekday, please allow from the confirmation of dispatch:

1 - 5 working days for delivery to capital city in VIC, NSW, ACT, QLD
5 - 7 working days for delivery to capital city in SA and TAS
7 - 8 working days for delivery to capital city in WA and NT
All regional areas add 1-2 business days to metro estimates

Requests for delivery on specific days cannot be guaranteed when standard shipping is selected, however, we will always do our best to aim for delivery on or before the requested date.
During peak periods (Easter and Christmas), the delivery may take up to 10 working days.
Please note that these delivery times are estimates only, and actual delivery times may vary.

Cost of delivery

Orders over $60 receive free delivery. Orders under $60 are charged at Australia Post Rates.

Acceptance of delivery

Anyone at the delivery address who receives the products shall be presumed by The Gourmet Pantry to be authorised to receive the products.

Unfortunately, The Gourmet Pantry and its carriers are unable to provide an estimate of the delivery time. 

In the instance someone is not able to sign for your delivery, The Gourmet Pantry carrier will leave a card.

Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.

Delivery Problems

If your delivery has not arrived, please contact our Customer Service Centre on (03) 5277 2775.
If you wish to return a product delivered damaged or otherwise, please do not hesitate to get in touch and we will absolutely make sure your product is replaced or refunded if necessary!