Shipping Policy

Where we deliver

We will deliver to most addresses within Australia, but do not deliver to international locations. We require a street address for delivery.
Some remote locations cannot be serviced, however, The Gourmet Pantry carrier may be able to deliver to a local depot where you can collect your products.

The locations we can deliver to may change from time-to-time.
Please call our Customer Service Centre on 1300 936 406 to find out if we deliver to your location.

How and when we deliver

All deliveries are made 8.30 am to 5.00 pm Monday to Friday by The Gourmet Pantry chosen carrier.
For orders placed before 3.00 pm AEDT on a weekday, please allow from the confirmation of dispatch:

1 - 5 working days for delivery to capital city in VIC, NSW, ACT, QLD
5 - 7 working days for delivery to capital city in SA and TAS
7 - 8 working days for delivery to capital city in WA and NT
All regional areas add 1-2 business days to metro estimates

To view Australia Post's latest ETA timeframes, please visit here.

Requests for delivery on specific days cannot be made.
During peak periods (Easter and Christmas), the dispatch may take up to 48 hours, delivery may take up to 10 working days.
Please note that these delivery times are estimates only, and actual delivery times may vary.

Cost of delivery

Free Australian delivery on all hampers over $80. Hampers under $80 are charged at Australian Post Rates.

Orders over $80 receive free delivery. Orders under $80 are charged at Australia Post Rates. 

If an order is returned to us for an incorrect or an otherwise issue with address, you will be charged a fee for repackaging, reshipping, and handling fees.  Additionally, if an order is required to be reshipped, you will be charged a fee relevant to the amount of products and components that cannot be reshipped and need to be replaced.

Acceptance of delivery

Anyone at the delivery address who receives the products shall be presumed by The Gourmet Pantry to be authorised to receive the products.

Unfortunately, The Gourmet Pantry and its carriers are unable to provide an estimate of the delivery time. 

In the instance someone is not able to sign for your delivery, The Gourmet Pantry carrier will leave a card.

Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.

Re-directions

Once your order has been dispatched and collected by our delivery partner, we are unable to guarantee that the item can be re-directed.

If you have sent your delivery to an incorrect address, please contact our Customer Service Team, as we may be able to facilitate a re-delivery request or return to sender.

Please note that any re-direction will be subject to a re-direction fee.

If you have shipped your hamper to an incorrect address and it has been delivered unfortunately we're unable to re-call or re-direct this item.

Delivery Problems

If your delivery has not arrived, please contact our Customer Service Centre on 1300 936 406.
If you wish to return a product delivered damaged or otherwise, please do not hesitate to get in touch and we will absolutely make sure your product is replaced or refunded if necessary!